Terms & Conditions

Effective Date: January 2021

These Terms and Conditions ("Terms") govern your access to and use of the website rcmplus.org ("Site") and the services provided by RCM Plus ("Company," "we," "us," or "our"), including medical billing, coding, revenue cycle management, compliance auditing, consulting, and any related services (collectively, the "Services"). By accessing our Site or engaging our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Services

RCM Plus provides professional medical billing, coding, compliance audits, and revenue cycle management solutions. The scope of Services will be defined in a separate Service Agreement or Statement of Work executed between the parties. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time upon reasonable notice.

While we strive for accuracy and efficiency, we do not guarantee specific reimbursement outcomes, collection rates, or denial reductions. Our performance is based on best efforts and the timely, accurate provision of information by you.

2. Client Obligations

You agree to:

• Provide complete, accurate, and timely information necessary for the performance of the Services (e.g., patient demographics, encounter data, medical records).
• Maintain appropriate authorizations and consents for the disclosure of Protected Health Information (PHI) to RCM Plus.
• Promptly notify us of any changes to your practice, provider roster, or billing preferences.
• Review and respond to our communications in a timely manner to avoid delays in claim submission or denial resolution.

Failure to meet these obligations may impact the quality of Services and relieve us of any liability for resulting delays or errors.

3. Fees and Payment

Fees for Services will be set forth in the applicable Service Agreement. Unless otherwise stated:

• Invoices are due within 15 days of receipt.
• Late payments may incur interest at the rate of 1.5% per month or the maximum allowed by law.
• We reserve the right to suspend Services if payment is overdue beyond 30 days.
• You are responsible for all taxes, levies, or duties imposed by any authority, excluding taxes on our income.

4. Term and Termination

These Terms remain effective until terminated by either party. Either party may terminate the Service Agreement with 30 days' written notice, unless a shorter period is specified in the Service Agreement. In the event of a material breach, the non‑breaching party may terminate immediately upon written notice if the breach is not cured within 15 days.

Upon termination:

• All outstanding fees become immediately due and payable.
• Each party shall return or destroy all Confidential Information and PHI of the other party in accordance with HIPAA and any Business Associate Agreement (BAA).
• RCM Plus will cooperate with a transition of Services to a designated successor.

5. Confidentiality and HIPAA

RCM Plus is a HIPAA‑compliant Business Associate. We will handle all PHI in accordance with the BAA executed between the parties, HIPAA, HITECH, and applicable state laws. You represent that you have obtained all necessary patient authorizations for us to process PHI.

Both parties agree to maintain the confidentiality of all non‑public information disclosed during the engagement and to use such information solely for the purposes of the Services.

6. Intellectual Property

All materials, tools, software, methodologies, reports, and documentation provided by RCM Plus are our exclusive intellectual property. You are granted a non‑exclusive, non‑transferable license to use such materials solely for your internal business purposes during the term of the Services. You may not reproduce, distribute, or create derivative works without our prior written consent.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• RCM Plus shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or business interruption, arising out of or related to these Terms or the Services, regardless of the theory of liability.
• Our total aggregate liability for any claims arising under these Terms or the Services shall not exceed the total fees paid by you to RCM Plus in the three (3) months immediately preceding the event giving rise to the claim.
• We shall not be liable for errors, delays, or failures caused by inaccurate or incomplete information provided by you or third parties.

8. Indemnification

You agree to indemnify, defend, and hold harmless RCM Plus, its officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms or the Service Agreement.
• Any inaccurate, incomplete, or fraudulent information you provide to us.
• Your violation of applicable laws, including HIPAA.
• Any claim by a third party that your data or instructions infringe their rights.

9. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through informal negotiation. If unresolved, the dispute shall be submitted to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, conducted in the State of New York. Judgment upon the award may be entered in any court having jurisdiction.

Both parties waive the right to a jury trial and to participate in class actions.

10. Disclaimer of Warranties

THE SERVICES AND SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR COMPLETELY SECURE.

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, internet outages, or labor disputes.

12. Data Retention and Deletion

RCM Plus does not store PHI or client data beyond the period necessary for the Services. Upon termination or completion of an audit engagement, all PHI will be returned or securely destroyed in accordance with HIPAA and our data retention policy. For the avoidance of doubt, we do not retain any client billing data after the conclusion of an audit, unless required by law.

13. General Provisions

• Entire Agreement: These Terms, together with any executed Service Agreement and BAA, constitute the entire agreement between the parties and supersede all prior understandings.
• Amendments: We may amend these Terms at any time by posting the revised version on our Site. Continued use of the Services after the effective date constitutes acceptance of the amended Terms.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: No waiver of any breach shall be deemed a waiver of any subsequent breach.
• Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations to a successor in interest.
• Governing Law: These Terms shall be governed by the laws of the State of [Your State], without regard to its conflict of laws principles.
• Survival: Sections 5, 6, 7, 8, 9, 12, and 13 shall survive termination.

14. Contact Us

If you have any questions about these Terms, please contact us at:

RCM Plus
Email: info@rcmplus.org
Phone: +1‑732‑344‑8990
Address: United States

These Terms & Conditions were last updated on 03/01/2026.